Diamond Privileges

Personal Relationship Manager

By the time you sign up for VPBank Diamond, every of your financial demand would be assigned to a dedicated and skilled Relationship Manager (RM).

VPBank Diamond RMs are not only rigorously selected or well-trained, but also fully supported by VPBank's financial experts and reputable strategic partners of the bank.

Priority banking

At VPBank branches, you are served at priority counter and no longer have to waste time on queueing.

Favorite account number

As a VPBank Diamond client, you design your own payment account with account number bolding your self-identity.

Family care

Your spouse can enjoy free sign-up for VPBank Diamond without any financial requirements.

Diamond Elite lounge

Enjoy the privilege of VPBank Diamond Elite Lounge only for you!

Quiet work area

Light Buffet

Comfortable and modern rest area

Play area for children

Airport lounge offers according to membership tiers:

Diamond Membership Hanoi

 Hochiminh, Khanh Hoa,

Hai Phong, Phu Quoc 

Da Nang

Not applicable

 Not applicable   Not applicable 

 2 visits/ month 

 1 companion/ visit 

 Not applicable 

 2 visits/ month 

 1 companion/ visit 

Diamond Elite


 3 companions/ visit

(Since 10/102023: 2 companions/visit) 


 3 companions/ visit 

(Since 10/10/2023: 2 companions/visit) 


 3 companions/ visit 

(Since 10/10/2023: 2 companions/visit) 

Customers must be identified as VPBank Diamond member at least 07 days before using airport lounges

Lounge addresses

  • Hanoi City: VPBank Elite Lounge, 3rd Floor, D Hall, Domestic Station, Noi Bai International Airport
  • Hochiminh City: Le Saigonnais Domestic Lounge, 2nd Floor, Domestic Departures, opposite Gate 14, Tan Son Nhat International Airport
  • Danang City: C2 Business Lounge, 2nd Floor, Domestic Departures, Terminal 1, Danang International Airport
  • Khanh Hoa:

The Champ Lounge – Domestic Departures: 2nd Floor – near Terminal 6 - Cam Ranh International Airport

Lotus Lounge – Domestic Departures: 2nd Floor – near Terminal 1 - Cam Ranh International Airport (applicable to Vietnam Airlines or Pacific Airlines flights)

  • Phu Quoc: Phu Quoc business lounge - Domestic Departures: 2nd floor - near Terminal 12, Phu Quoc international airport

  • Hai Phong: 2nd floor - near Terminal 01, Cat Bi International Airport

How to access

  • Hanoi: Present your National ID card/ Passport or your generated QR code on VPBank NEO app to the lounge receptionist to activate your access
  • Others: Enable your privilege as one of two ways below:

(1) Present your generated QR code on VPBank NEO app to the lounge receptionist to activate your access

(2) Contact the hotline 1800 28 28 42 at least 24 hours before use to provide necessary your information and receive your lounge e-voucher via SMS. Then, please present your e-voucher to the lounge receptionist to activate your access.

Guidance of generating QR code on VPBank NEO

Step 1: Log on to VPBank NEO application >> More >> Profile >> Membership Tier >> Register for Airport Lounge

Step 2: Select the airport lounge and number of companions

Step 3: Provide detailed info on the companions (not compulsory)

Step 4: Select "Register" >> The QR code will be displayed on the screen and maintained for 24 hours. Please provide the screen to the lounge receptionist for use according to your membership tier privileges.

*Airport lounge privileges at Da Nang, Ho Chi Minh City, Nha Trang, Phu Quoc, Hai Phong are applied according to VPBank's notice from time to time.

*The Airport Lounge privilege of VPBank Diamond clients opening account via VPBank Partnership program shall be applied as cooperation contract, please contact Priority Relationship Manager (RM) or Hotline 24/7 (1800545415) for more details.

*Diamond Elite members can use airport lounge privileges unlimited number of times per month, but maximum 01 time per day at each location

Gift on special occasions

Your birthday, Tet holidays and other yearly special occasions are the time for VPBank Diamond express our gratitude for your trust and companion.